FAQ

Company section

Q: Where is your factory located?

A: The factory is situated at No. 124 Dongcheng Road, Dongsheng Town, Zhongshan City, Guangdong Province, China.

Q: Can we visit your factory before placing an order?

A: We would be delighted to welcome you to our factory, where we can foster a strong business relationship.

Q: Are you trading company or manufacturer?

A: We are a professional manufacturer engaged in the research, development, design, manufacture, installation, and after-sales service of storage equipment. Furthermore, we engage in direct trade with our customers.

Q: How many different types of products your company manufactures?

A: Our company specializes in a range of warehouse racking solutions and can customize the design and specifications to meet your exact requirements, providing you with the highest quality products to meet your needs. We offer various types of racking systems, including but not limited to heavy duty steel racking, palletized racking, cantilevered racking, and more.

Q: Where are the major markets of your company?

A: Our principal markets are located in Europe, Southeast Asia, Africa, and the Middle East.

Q: Who are your customers?

A: Our customers come from a wide range of industries, including logistics companies, manufacturing, retail, and warehousing companies. For example, Pepsi, SF Express, MELCO, Avon, etc.

Q: Do you have an export license?

A: Yes, we have extensive experience in the field of rack export trade.

Product Section

Q: Can you make designs for us?

A: Yes, our professional design team can customize the design plan of warehouse racking for you according to your warehouse size, storage needs and special requirements.

Q: Can you provide drawings and technical information?

A: Yes, our professional and technical department will design and provide drawings and technical information upon request.

Q: What software do you primarily use for product drafting?

A: Our company utilizes state-of-the-art industry design and development software, including AutoCAD.

Q: What should I do if I don't know what kind of products I need?

A: Don't worry, all you need to do is to provide us with the basic information of your warehouse and we will be able to recommend the most suitable products for you.

Q: How can I get more details about the shelves?

A: If you need further assistance, you can contact me by email at jtbwarehousing@gmail.com or by cell phone/WeChat/WhatsApp at +86 18102621089.

Q: Can we use our own logo?

A: We can certainly print your private logo according to your specifications.

Q: What's your Minimum Order Quantities?

A: MOQ are not required if we have sufficient inventory. If production is required, we can discuss MOQ on a customer-specific basis.

Quality Section

Q: Which certificate do you have?

A: We are certified to the ISO9001 standard and are compliant with the CE marking.

Q: How about quality control?

A: We have quality control staff to inspect on the production line. All products must be inspected before delivery, we do in-line inspection and final inspection.

Q: Do you have the test and audit service?

A: We can assist in obtaining the designated test report for the product and the designated factory audit report.

Q: Are the products tested before shipment?

A: Yes. All of our shelves are 100% quality tested prior to shipment.

Price section

Q: How can we get a quote?

A: Please contact us and provide us with the situation of the warehouse: such as the size of the shelves, load-bearing, quantity, etc.

Q: Which payment form you can accept?

A: We accept a variety of convenient and swift payment terms, including T/T, T/C, Western Union, and PayPal.

Q: What is your term of payment?

A: A 40% down payment is required before production begins, with the remaining 60% balance payable before shipping.

Q: Can you give me a discount?

A: We can offer discounts, but the actual quantity must be determined first. Our prices are based on varying quantities and the amount of the discount is determined by the quantity. In addition, our prices are very competitive in the field.

Transportation section

Q: What's your shipping service?

A: Our services include vessel booking, cargo consolidation, customs clearance, preparation of shipping documents and delivery of goods at the port of shipment.

Q: What is your typical delivery period?

A: Standard products are usually within 12 working days, and customized products are usually within 15 working days.